FREQUENTLY ASKED QUESTIONS
SOME USUAL QUESTIONS THAT MAY HELP YOU
These answers may be helpful to you, please read them carefully and if you cannot find what you need please contact us.
Click the title to Expand full description
WHAT IS DIGITIZING?
Digitizing is the process of converting your graphical image into a form that can be understood by your embroidery machine. At SS Digitizing this process is completed by hand and we do not use any auto-conversion or auto-digitizing software as it does not produce the quality that you and your customers deserve. This process requires a skilled digitizer that is experienced with embroidery to break your image up into objects and apply the right settings, pathing, overlap, interpretation of objects, etc. We are also skilled at embroidery and operate multiple heads of our own so we know the importance of a good running design and can appreciate the laws of embroidery.
WHY AREN'T MY OUTLINES LINING UP?
There are a lot of things that can cause outlines to not properly align. The two most common things I see are incorrect stabilization and/or incorrect hooping technique. Using a tearaway stabilizer on a knit with a design with a fill pattern and a satin outline will not yield good results. The folks at AllStitch have written some good documents on choosing the right stabilizers, you can see their quides here: http://www.allstitch.net/department/stabilizers-embroidery-backings-10445.cfm
WHY AM I HAVING PROBLEMS WITH MY PES FILE?
This is a quite complicated question and we are by no means programmers. What we can tell you is there are about 6 different versions of PES and tons of machines and other software packages with various levels of support for them. We have observed as well as many many others in the industry that PES has a lot of problems when it relates to this interoperability between different software vendors and the many versions that Brother has created, especially as it relates to trims. Most machines that take PES will also take DST and we would highly recommend you to use DST instead.